AAE’s standard one-year limited warranty certifies to the original purchaser that AAE will repair or replace (free of charge) any product manufactured by AAE, used only under normal conditions, that proves defective in workmanship or material (in AAE's sole discretion) within one year of the original purchase date. The determination of whether to repair or replace the product shall be at AAE's sole discretion.
THIS LIMITED WARRANTY TAKES THE PLACE OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. THERE ARE NO OTHER WARRANTIES THAT EXTEND BEYOND THE WARRANTY DESCRIBED HERE. THERE IS NO IMPLIED WARRANTY OF MERCHANTABILITY AND NO IMPLIED WARRANTY OF FITNESS
To initiate a warranty claim, the purchaser must contact the Customer Service Department within the defined warranty period:
Aluminum Athletic Equipment Co.
Customer Service Warranty Program
1000 Enterprise Drive
Royersford, PA 19468
Call: 800.523.5471
Fax: 610.825.2378
Email: aaewarranty@AAEsports.com
The purchaser is responsible for the return of any defective product to AAE's manufacturing facility in Royersford, PA, at the purchaser's cost. All returns must be preauthorized by AAE in writing. Shipping costs for returns to the purchaser of a repaired or replaced product are the responsibility of AAE. They will be returned via a shipper of AAE's choice. Expedited shipping may be available at the purchaser's additional cost.
This warranty does not cover defects or damage caused by: improper assembly, installation, or operation; failure to follow the instructions that accompany the product; accidents; fire, flood, wind, hail, or other acts of God; extraordinary impact; vandalism, riot, or civil disorder; misuse or abuse; or deterioration expected from normal use. Any unauthorized modification of an AAE product will render this warranty null and void. Aesthetic imperfections (i.e., paint, finish, etc.) are not covered by this warranty; however, AAE shall consider such claims on a case-by-case basis.
This warranty only applies to products that appear in AAE's print or online catalogs. Most of the products that appear in AAE's print and online catalogs are manufactured by AAE at its own facility in Royersford, Pennsylvania. However, there are some products that appear in the catalogs that AAE purchases and resells but does not manufacture. Products that are manufactured by someone other than AAE are covered only by the warranty, if any, provided by the manufacturer. This AAE warranty does not cover products that are manufactured by someone other than AAE that are merely resold by AAE to the customer, and the AAE warranty is limited to products actually manufactured by AAE. If you have any questions about whether a particular product is manufactured by AAE, please inquire at the time you place your purchase order.
AAE's liability shall never exceed the price of the defective material. Under no circumstances shall AAE be obligated for incidental, consequential, or other damages, losses, or expenses resulting directly or indirectly from the use or inability to use the product purchased, including but not limited to expenses for labor or material to disassemble, temporarily replace, reassemble, or reinstall the product.
This warranty shall only apply to customers located within the United States (excluding Alaska and Hawaii).
Extended Limited Warranty Program
AAE has created an extended limited warranty program for certain AAE-manufactured products that are purchased and shipped on or after January 1, 2013. The extended warranty program does not apply to any products purchased or shipped before January 1, 2013. It does not apply to the excluded parts identified below. The terms of the extended warranty for a listed product are the same as the terms of AAE’s standard one-year warranty set forth above, except that the time period of the warranty for the listed products is extended. The listed term of years for the extended warranty for any particular product is in lieu of the standard one-year term and not in addition to the standard one-year term.